Terms and Conditions
Measurements
Our clothes do not have a size in the tag since each person has a different anatomy and feels confortable in defferent ways we do not believe in sizes but rather in meassurements, since you are shopping online and cannot try the garments, this is a way for you to see if it will fit you. Each item is measured and it's in the discription below the product.
How do we measure the clothes?
If you have any doubts and wish to see the garments we are in Köln - Germany or in Lisbon, Portugal, just send us an email or message via DM on Instagram, but if you are not in the location then we can send more photos or videos and measurements you wish to check.
Shipping
The shipping is done within 2 business days and will arrive to you via Post. We want you to receive your item as fast as possible.
Since RAGZ is a sustainable brand do not judge a book by it's cover, we reuse boxes and paper bags in order to send your item secure. Your Purchase is very important for us but the planet is our home so we will not send you any greeting cards or colorful paper inside your order. We will write you a cool message inside of course!
If you live in Cologne and want to see an item or puchase it, please send us a DM or take a look into our highlight on Instagram that says "Markets", that is where you can find us with the whole collection in Germany.
The shipping costs depend on where you live but if you see a code at Home page offering free shipping you can use it at checkout.
Payments
It is possible to conclude your purchase by card via Stripe, or with PayPal. Additional payment methods are possible, such as AfterPay, Klarna, and iDeal.
If you live in Cologne and preffer to purchase in person you can send us an email or Dm via Instagram.
Security
Your privacy matters to us. Our shop has SSL, which adds a layer of security when you enter your information at checkout.
There are 74,599 live websites in this platform and they are fully SSL encrypted throughout.
We do not ask your phone number at checkout and we will not store your information, we only need to send your item to an adress and have an email we can contact in case of anything related to your purchase.
Refunds and returns
We want you to be happy first so if something is not right or fit you the way you would like to please let us know so we can process a return and refund for you.
You can always send an email or Instagram DM to see the item via photo or video, we are always available to best help you on your purchase and any doubts you have.
Thank you for taking the time to review our Terms and Conditions.
At RAGZ, we are dedicated to creating a unique and personal experience for our customers. As a small brand owned by one artist who handles every aspect of our creations, we pour our heart and soul into each product. By using our website, you agree to these terms, which help us maintain the integrity of our brand and provide you with the best possible service. We appreciate your support and look forward to sharing our artistic journey with you. If you have any questions or concerns, please don't hesitate to contact us. Your satisfaction is our priority.
=Questions =
Do I need to pay for shipping?
There is a shipping cost depending on where you live but if there is a code available in the Home page, you can use it at checkout and shipping will be free.
Do I receive a confirmation email after my purchase?
Yes! You will receive a confirmation email with all the details of your purchase, you can also contact us via email or DM on Instagram for any questions you may have.
How many days does it take to ship a product?
We will send your one of a kind item within 2 business days.
How many days does it take to receive my purchase?
The delievery time will depend on the transportation, since we are using Post Office in Cologne, we have an extimated time but it can vary depending on where you are. The package will be sent with tracking so that you can follow it from your end as well.
Love the idea! How can I contribute?
The first step to help is by following us on social media, IG: www.instagram.com/ragzbyema/ or TikTok: www.tiktok.com/@ragzbyema. Support does not come only from sales, your likes, comments and shares count alot. Share with your friends and family too!
You may also have some clothes or fabrics at home that you no longer use so you can send it to us, the first step is contact via IG (above) or email: [email protected], and we can discuss it. This is very important - we want to reduce fashion waste in the world as much as possible, don't throw it in the regular garbage!
We deeply appreciate your love for RAGZ.